Nails by Annie @ Studio 259

Hours And Scheduling

The following policy and rules about COVID-19 take affect immediately and only valid for Nails by Annie at Studio 259.  Studio 259 and Perfectly Polished by Julie are separate entities and will have their own policies and rules.  While we carefully follow each others policies, pricing and service structure, we are all different business merged under one roof.  Please be patient as we figure this all out together.

As of June 1, 2020 (not official date, just the date Phase 2 opens), NY Governor Andrew Cuomo has determined we need adequate time for disinfecting procedures due to COVID-19.  This means every appointment is extended by 30 minutes per service.  This gives us the necessary time needed to keep ourselves and you the clients safe in our chairs. 

Because of this new requirement, I have a list of things that will be changing.   I pride myself on nail art and keeping the cost to a minimum.  This new COVID-19 measure takes this away from me and my small business.  I will have to start charging for the nail art provided.  You will see the new prices on my Services page.  It also has to be mentioned when booking your appointment due to the extra time it takes and then adding on required COVID-19 clean up time.  If it is not mentioned at time of booking and you mention it at the time we sit down to do the service I will have to politely decline designs.   I no longer can do designs without knowing first so there is time put aside for it.  I am very sorry for any inconvenience this may cause.  As many of you know I really enjoy doing nail art and I hope this doesn't hinder you choosing me for your nail services.

The next rule in place are face masks.  You will not be allowed to enter the salon or receive a service from me without a face mask.  This is to keep us both safe during these trying times.  If you enter without a face mask, you will be asked to leave and reschedule your appointment.  I understand it is within your rights to not wear one but it is also within my rights to refuse service.  

Before any service I will be washing my hands.  I ask you to please do the same.  I also have sanitizer available for those who would like to use it AFTER washing their hands.  

If you are sick or have extreme allergies, I ask you to please stay home and rebook your service.  There will be no charge for missing your appointment and it is smart to stay home.  This means even the slightest cough or sniffle I will refuse service (unless talked to me prior to showing up...allergies that are small enough to cause a sniffle, etc.). 

The rules for how many clients allowed in the salon also have changed.  I understand what an inconvenience this will cause many of you but it is for the safety of myself and others getting hair and nail services and giving them that this rule is in effect.  There will no longer be more than 1 client per service provider allowed in the salon at a time or a maximum of 5 clients at a time.  This means other extra people not allowed inside would be children, seniors that aren't getting a service, friends together (unless both are in different providers chairs), and families that come in together. It won't be allowed anymore until further notice in order to keep everyone safe.  

There will be no children nail services until further notice.  You will need to be over 18 years of age to receive a service at Nails by Annie.  As for Studio 259 and Perfectly Polished by Julie, that will be upon discretion of the provider.

The only exceptions to this 1 client per provider rule will be if a senior citizen can not be alone for safety reasons or if the person has a mental disability and needs their caregiver.  For example, if grandma wants her pedicure, and she is capable of being alone, you may drop her off for her appointment but then you need to leave. It is only for the safety of everyone this rule is enforced.  

Lastly, there will be rules posted throughout the salon and affixed to the doors for easy reading.  When you come for your appointment, I'd appreciate if you did NOT come early.  It would mean longer wait time for you.  This includes my lunch time.  If I have lunch until 3:30pm and your appointment is 3:30 pm and you show up at 3 pm, you will have to wait until 3:30pm. in your vehicle. 

We are not permitting clients in the salon earlier than their appointed service time for COVID-19 safety reasons.  The door will stay locked until your appointment time.  Once you arrive in the parking lot you will need to text my phone or facebook message me you are here and waiting in your vehicle.  Once I am ready for your entry, I will text you back and unlock the door letting you in.  I will then relock the door for your safety so no one else jeopardizes it.

The only time this rule would change is if someone prior to you canceled and I can move your appointment time earlier.  In this case I can text or call you to ask if that would be a possibility.

I understand how quickly this virus can spread and we all need to do our part to help stop it.  While I am very excited to start working again, I am also nervous I will loose revenue.  I love nails.  It is my life.  And as long as we all work together with the safety of all in mind I know we can overcome this COVID-19 world together and start enjoying things we used to.  I hope my nail services are a part of that!

Cancellation Policy

In affect June 1, 2020 - PLEASE READ in it's entirety

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored including a new policy involving booking your appointment with a credit or debit card, PayPal money request or using Square to send you an invoice in the event you cancel last minute or are a no-show.  This will be used to cut down on last minute cancels and no-shows that affect my business.  PayPal and Square invoice can be used in the event you don't want your card information used.   This policy can also be used to your advantage by paying for your appointment early if you choose to do so.

A new policy of taking your debit/credit card or using PayPal or Square invoice information over the phone to hold your spot will take place June 1, 2020 and you will be charged 50% of the service amount IF you cancel your appointment AFTER 24 hours.  If the client no-shows, THAT CARD WILL BE CHARGED THE FULL AMOUNT.  It will not be charged if you cancel 24 hours prior or an emergency has taken place. I am ok with receiving messages any time of day or night!  Just make sure you message me.  It won't wake me up if it is during the night. If you choose not to cancel or say anything to me regarding your appointment and it is not an emergency you will be charged or invoiced the full amount. 

By booking an appointment with me you agree to this policy. 

If you are uncomfortable with leaving your card info with me until your appointment you can utilize PayPal by giving me your PayPal email for the request of money or request an invoice be sent to you through Square and emailed. Invoice and PayPal money request will not be sent unless you no-show or cancel AFTER 24 hours of not giving notice.  If the card on file is denied the charge whether for 50% of the service or the full amount depending on your violation of the policy, you will then be sent an invoice for FULL AMOUNT plus a $5 all to be rendered prior to the next booking of your next service.  

24 hour advance notice when canceling is preferred.   This allows the opportunity for someone else to schedule an appointment.   I understand emergencies happen.  In the case of an emergency it will be my discretion if you will be charged the 50% of your appointment.  

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”   They will be charged the full amount for their missed appointment before booking a new one. 

No-shows can ruin a small nail specialty business quickly if not dealt with.  Due to the staggering numbers of no-shows I had for 2019, I will have to implement this new policy to protect my business while continuing to provide you with amazing service.  It is a new way of booking for salons in general and I thank you for your patience while I figure out the next steps and the best way to get my business where it once was before COVID-19.

While forgetting your appointment sometimes is something that happens rarely, it can happen.  I have a lot of awesome people collectively so if one person forgets that's ok.  But what happens when you add 10 more people to that.  Even though all 10 people are innocent in forgetting their appointment (things in life get busy!  I know this!!) it adds up cost wise on my end.  I would like to eliminate this for the future of my business.  Studio 259, Julie and myself work together to provide amazing services to you.  By no-showing on a provider you take away valuable income they otherwise counted on.  Also our time.  Even though we try to fill your spot, and sometimes we get lucky, about 75% of the time we can not rebook your spot last minute.  Last year alone I lost too much revenue with no-shows.  If you book a spot in my book, you plan on being there.

I like to put it kindly this way: If you get $380 a week in your paycheck, then your boss decided to just take $60 of it because he wanted to do something else without notice, how would that affect you?  Now imagine he did this to you more than once a week.  It is a terrible thing that can be avoided just by canceling correctly.  

There will be no cash or checks accepted at this time for no show payments or last minute cancels.

I thank you ahead of time for thinking of us and giving us notice if you can't make your appointment time.

Late Arrivals

If you arrive 10 minutes or more late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a service. Regardless of the length of the service actually given, you will be responsible for the cost of the “full” appointment. There will be no discounts because you arrived late and the service is still rendered.  I try my best at each service. 

Out of respect and consideration to me if you are still within time limits allowed to safely clean for COVID-19 and process your service I will happily do it.  If you show up late and you still want your service but know there isn't enough  time for the full service and you are willing to have your service shortened, just say so. You are still responsible for the "full" service amount.

To avoid all of this completely and give respect for yourself and other customers, please plan accordingly and be on time.

I have missed my clients during this trying COVID-19 phase.  I wish you all safe and healthy lives.  I look forward to moving forward with these new COVID-19 rules to keep everyone safe and happy.  If for any reason you can't follow these rules due to health impairment, call me and we can talk about your service appointments and what we can due to keep us both safe while you enjoy your services.  Thank you to all my clients that have stayed with me through everything.  It has been tough but I know with some love and patience we will make it through this together!